Frequently Asked Questions
We know you might have a few questions before you shop with us. Here are the answers to the things we get asked about most. If you don’t find what you’re looking for, just send us an email at [email protected] and we’ll get right back to you.
How long does shipping take?
We process orders within 1-2 business days. Standard shipping usually takes between 5-8 business days after that. You’ll get a confirmation email with tracking details as soon as your package leaves our warehouse.
Do you offer free shipping?
Yes, we offer free standard shipping on all orders. No minimum purchase required. If you need your items faster, we have expedited options available at checkout.
What is your return policy?
We want you to love what you ordered. If something isn’t right, you can request a return within 30 days of delivery. Items should be unused and in their original packaging. Once we receive your return, we’ll process your refund within 5-7 business days.
How do I track my order?
Right after your order ships, we’ll email you a tracking number. You can click that link to see real-time updates on your package’s journey. If the tracking link ever stops working, reach out to us and we’ll look into it right away.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also take PayPal and Apple Pay for a quicker checkout experience. All payments are processed securely through encrypted systems.
How do you ensure product quality?
We personally check our products before they go live on our site. We work with trusted suppliers and inspect samples regularly. If you ever receive something that doesn’t meet your expectations, contact us and we’ll make it right.
How is my personal information protected?
Your privacy matters to us. We only collect the information needed to process your order and improve your shopping experience. We never sell your data to third parties, and our site uses industry-standard encryption to keep your details safe. You can request to see or delete your personal data at any time by emailing us.
How do I contact customer service?
The easiest way to reach us is by email at [email protected]. We typically respond within 24 hours on business days. We’re happy to help with order questions, product inquiries, or any other concerns you might have.