Return Policy
We want you to feel completely comfortable with your purchase from SOUTHLAKEGENERAL. Sometimes things don’t work out quite as planned, and that’s totally okay. We’ve put together a simple return process that puts you first.
You have 30 days from the day your order arrives to decide if it’s the right fit for you. If you change your mind for any reason, just let us know. We’ll give you a full refund, no questions asked and no complicated steps to follow.
Return shipping is on us. That means you won’t pay a cent to send your item back to us. We’ll provide you with a prepaid return label, so all you need to do is pack your item securely, attach the label, and drop it off at the nearest shipping location. It’s really that easy.
Once we receive your returned item and confirm everything is in good shape, we’ll process your refund right away. The money goes back to your original payment method, and you should see it appear within a few business days, depending on how quickly your bank or card provider processes it.
To start a return, simply send us an email at [email protected]. Please include your order number and let us know which item you’d like to return. Our team will get back to you quickly with the next steps and your prepaid return label.
We believe shopping should feel easy and stress-free. That’s why we keep our return policy straightforward and honest. If you ever have a question about your order or need a hand with anything at all, don’t hesitate to reach out. We’re here to help and we genuinely care about your experience with us.
Thank you for choosing SOUTHLAKEGENERAL. We appreciate your trust and look forward to making things right whenever you need us.